Privacy policy

1. Who we are

REND Studio LLC, 62 Greenpoint Ave, Brooklyn, NY 11222, United States, is the controller of the personal data described here. For orders shipped within the UK and EU, REND Studio Unipessoal Lda, Porto, Portugal, acts as the EU/UK representative for data protection. Contact: privacy@rendwear.com.

2. What we collect

• Order data — name, delivery and billing address, email, phone, what you bought, and the size and monogram you chose.
• Payment data — handled entirely by our payment processor. We receive the last four digits and the result, never the full card number.
• Account data — if you create one, your email, order history and saved addresses.
• Fit data — the measurements you send us for made-to-measure. These are body measurements, which is why we treat them as sensitive and keep them separate from marketing data.
• Technical data — IP address, device type, browser, referring URL, and pages viewed.
• Marketing data — your email preferences and whether you opened a message.

3. Why we collect it

• To take payment, make the goods, and deliver them — performance of a contract.
• To answer your emails and handle returns — legitimate interest, and contract for order-related messages.
• To send marketing email — consent, which you can withdraw from any message.
• To measure and improve the site and our advertising — consent where required (EU/UK), otherwise legitimate interest.
• To meet tax, accounting and consumer-law obligations — legal obligation.

4. Cookies and advertising

We use four categories of cookie: strictly necessary (cart, session, security), functional (language, size preference), analytics (Google Analytics 4) and advertising (Google Ads conversion and remarketing tags).

In the EU, UK and Switzerland, analytics and advertising cookies are set only after you accept them in the consent banner. We run Google Consent Mode v2, so tags fire in a restricted mode until consent is given. You can change your choice at any time from the cookie link in the footer.

We do not sell personal information as defined by the CCPA/CPRA. We do share identifiers with Google for advertising purposes, which you can opt out of via the "Do not sell or share my personal information" link.

5. Who we share it with

• Payment processors (card, PayPal, Klarna) — to take payment.
• Fulfilment and carrier partners in the US and Netherlands — to ship your order.
• Email platform — to send order and marketing messages.
• Analytics and advertising providers — in aggregated or pseudonymised form.
• Professional advisers and authorities — where the law requires it.

We never sell your data, and we do not share your measurements with anyone outside the factory that cuts your pattern.

6. International transfers

Our servers and most of our processors are in the United States and the European Union. Transfers out of the EEA or UK rely on the European Commission's Standard Contractual Clauses and, where applicable, the UK Addendum.

7. How long we keep it

• Order records — 7 years, for tax and accounting.
• Made-to-measure patterns — 3 years, so a re-order fits the same.
• Marketing preferences — until you unsubscribe, plus 24 months of inactivity.
• Analytics — 14 months, then aggregated.
• Support email — 24 months.

8. Your rights

You can ask for a copy of your data, correction, deletion, restriction, portability, or object to processing based on legitimate interest. Under the CCPA/CPRA you can also ask what we have collected and shared, and opt out of sharing.

Email privacy@rendwear.com. We reply within 30 days. If you are in the EU or UK and are unhappy with our answer, you can complain to your local supervisory authority (in Portugal, the CNPD; in the UK, the ICO).

9. Security

The site runs over TLS. Payment data never touches our servers. Access to order and measurement data is limited to staff who need it, protected by two-factor authentication, and logged.

10. Children

The site is not intended for anyone under 16 and we do not knowingly collect their data. If you believe a child has given us data, email us and we will delete it.

11. Changes and contact

We will post any material change on this page and, for significant changes, email account holders. Questions: privacy@rendwear.com, or write to REND Studio LLC, 62 Greenpoint Ave, Brooklyn, NY 11222, USA.