Terms of service

1. About these terms

These terms form a contract between you and REND Studio LLC, 62 Greenpoint Ave, Brooklyn, NY 11222, USA. By placing an order you accept them. Nothing here removes rights you have as a consumer under the mandatory law of your country of residence.

2. Orders and acceptance

Your order is an offer. Our order confirmation email is not acceptance — acceptance happens when we dispatch the goods. If we cannot fulfil an order (a print sold out mid-checkout, a payment declined, a pricing error) we will tell you and refund in full.

We may refuse an order where we suspect fraud, resale in breach of these terms, or abusive conduct toward staff.

3. Price and currency

All prices are in US dollars. UK and EU prices include VAT and duty at the rate shown at checkout. Prices exclude shipping unless stated. We may change prices at any time, but the price you pay is the price shown when you complete checkout.

Pack pricing ($87 for any three, $164 for any six) applies automatically and cannot be combined with discount codes.

4. Personalised goods

Monogrammed and made-to-measure pieces are made to your specification. Under the EU Consumer Rights Directive 2011/83/EU, Article 16(c), and the equivalent UK provision, the 14-day right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalised.

This means monogrammed and made-to-measure pieces cannot be returned for a refund or exchanged for a different size. They remain covered by your statutory rights in respect of faults, and made-to-measure orders include one free re-cut if the fit is not right.

Please check initials, spelling and measurements before you confirm. We make exactly what is written on the order.

5. Delivery

Delivery estimates are estimates, not guarantees. Risk passes to you on delivery. If a parcel is lost in transit we will replace it or refund you; if it is marked delivered but missing, contact us and we will open a carrier claim.

For destinations outside the US, UK and EU, import duties and taxes are your responsibility and are collected by the carrier.

6. Returns and withdrawal

Unworn stock pieces may be returned within 30 days of delivery with the hygiene sticker intact. For hygiene reasons, and as permitted for sealed goods under Article 16(e) of the Consumer Rights Directive, underwear with the sticker removed cannot be returned.

EU and UK consumers may withdraw from a stock order within 14 days of delivery without giving a reason; we refund the goods and standard outbound shipping. Return postage is at your cost unless the goods are faulty.

7. Faulty goods

Goods are supplied with statutory guarantees. If a piece fails within 12 months through no fault of yours — band separation, seam failure, print failure — we will repair, replace or refund. This is in addition to, not instead of, your statutory rights.

8. Intellectual property

All prints, drawings, the REND name, the REND wordmark and roundel, and the site content are our property or licensed to us. You may not reproduce, resell or use them commercially without written permission. Buying a pair of underwear does not license the artwork.

9. Acceptable use

Do not scrape the site, attempt to access accounts that are not yours, submit false orders, or use our contact channels to send unlawful or abusive material.

10. Liability

We are liable for foreseeable loss caused by our breach of these terms. We are not liable for indirect or consequential loss, loss of profit, or loss arising from normal wear and tear. Nothing in these terms limits liability for death, personal injury or fraud.

11. Governing law

These terms are governed by the laws of the State of New York. If you are a consumer resident in the EU or UK, you may also bring proceedings in the courts of your country of residence, and the mandatory consumer protections of that country apply.

Questions about these terms: legal@rendwear.com.