Shipping & returns
Two fulfilment centres, tracked on every route, free over $95. Returns free in the US, UK and EU for 30 days.
Where we ship
| Destination | Ships from | Standard | Cost | Express |
|---|---|---|---|---|
| United States | Newark, NJ | 3–5 business days | $4.95 · free over $95 | 1–2 days · $12 |
| Canada | Newark, NJ | 4–7 business days | $8.95 · free over $95 | 2–3 days · $18 |
| United Kingdom | Rotterdam, NL | 3–5 business days | $6.95 · free over $95 | 2 days · $16 |
| European Union | Rotterdam, NL | 3–6 business days | $6.95 · free over $95 | 2 days · $16 |
| Switzerland & Norway | Rotterdam, NL | 4–6 business days | $9.95 | 3 days · $18 |
| Australia & NZ | Rotterdam, NL | 6–10 business days | $12.95 | 4 days · $26 |
| Rest of world | Rotterdam, NL | 7–14 business days | $14.95 | — |
Everything is tracked. You get a tracking link the day the parcel leaves, and a second email if it has not moved in four days.
Nothing to pay on the doorstep
US orders under $800 are duty-free under de minimis. UK and EU prices include VAT and duty at checkout — the price you see is the price you pay, with no handling fee on delivery.
Switzerland, Norway, Australia and New Zealand are shipped duty-unpaid. Local VAT and any import fee are collected by the carrier. We declare every parcel at full value; we will not mark an order as a gift.
Customs paperwork is filed electronically before dispatch, which is why most of these parcels clear in a day.
30 days, free in three markets
You have 30 days from delivery to return unworn pieces with the hygiene sticker intact. Returns are free in the US, UK and EU — print the label from the returns portal and drop it at any carrier point. Everywhere else, return postage is yours and we refund the goods, not the shipping.
What we cannot take back
- Monogrammed pieces. Once the initials are heat-set into the band, the piece is yours.
- Made-to-measure pieces. These come with one free re-cut instead of a refund.
- Anything worn, washed, or missing the hygiene sticker. This is a legal requirement for underwear in the EU and UK, not a preference.
Exchanges
Exchanges are free and ship the same day we scan the return. If the size you want is out of stock, we refund instead and email you when the print returns — which, for an archived print, may be never.
Faults
If a band separates, a seam opens or a print fails within 12 months, send a photo and we replace the piece. No receipt needed if you ordered with the same email.